| What support options do we offer? | ||||||
UniTECH offers a number of services to our customers: |
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Do some users truly need a tech support contract? Q. Do some users truly need a tech support contract? Yes. Technical support is like life insurance. You can live happily without it for years, but when your hour arrives it becomes critically important, yet it's too late to buy it! Q. Can I wait until an emergency before buying tech support? Probably not. We cannot begin work on any customer's problem until contracts are signed, payments received, your account has been set-up, and your technical profile recorded. Rapid assistance to customers facing emergency situations can also be rendered on a consulting basis. See the contacts page for contact information. Q. Besides emergencies, can tech support help me? Yes, in many ways. You can receive individually written exact answers to your questions. For busy tech staffs, this can save you considerable time otherwise spent in research and experimentation. You can also resolve emerging problems before they become emergencies. You may see your system bogging down and start searching for ways to boost performance. The most commonly tried solutions are to upgrade the CPU, disks, tweak system setting, or buy new hardware. Q. Does UniTECH Communications London. offer any per-incident support options? Yes. Support is available by contacting us using the following ways: Because you don't have a support contract doesn't mean we won't treat your incident with professionalism and accuracy in a timely manner, it just means our contract holders will receive priority. |
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